Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Time

All orders are shipped within 48 hours after the day the order was received Monday – Friday Monday to Friday, 8:30 AM to 6:30 PM.

Business day mean Monday to Friday, except holidays. Please note we do not ship on [Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3. Shipping Costs

The rate charged for the shipping of your order is based on a flat rate.

Customers –
Net orders $85.00 or more are shipped FREE
Net orders under $85.00 are charged a flat rate of $9.95

Consultants –
Wholesale orders over $150.00 are shipped FREE
Wholesale orders under $150.00 are charged a flat rate of $9.95


Sales tax may be charged according to the province or territory to which the item is shipped.

4. Carriers

We use the following carriers to deliver our orders:





5. Order Tracking

Tracking information is provided by our warehouse. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

6. Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

7. Damaged Items/Shortages

In the unlikely event there is any damage to the products or shortages, please detail your problem thoroughly by contacting us immediately quoting your order number at 615-333-0662 or via email at  If your claim is not made within seven days of delivery, you have deemed to accept the order as is.

8. Questions

If you have any other questions, please contact us quoting your order number at 615-333-0662 or via email at